The Lux Court Padel

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Terms of service

Effective Date: 16 September 2026

1. COMPANY INFORMATION

These Terms of Service apply to purchases made through The Lux Court Padel website.

Company Name: THE LUX PADEL LTD
Company Number: 17461507
Registered Address: 156 Tuffley Lane, Tuffley, Gloucester, England, GL4 0PB
Email: info@theluxcourtpadel.com
Website: www.theluxcourtpadel.com
Phone: +44 7848473610

Throughout these Terms, “we”, “us”, and “our” refer to THE LUX PADEL LTD.

By placing an order through our website, you agree to these Terms of Service.

2. OUR PRODUCTS

We specialise in premium padel equipment, clothing, accessories, and sports products designed for padel players.

We aim to ensure that all product descriptions, images, colours, specifications, and prices are accurate. However, slight variations may occur due to screen settings, manufacturing differences, or product updates.

3. ORDER PROCESS

When you place an order through our website:

  1. You submit your order request.
  2. We confirm receipt of your order by email.
  3. Your order becomes a legally binding contract once we accept and process your payment.
  4. We reserve the right to cancel orders where products are unavailable, pricing errors occur, or fraudulent activity is suspected.

You are responsible for ensuring that all personal information and delivery details provided are correct.

4. PRICES AND PAYMENT

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

Payment methods available may include:

  • Debit and credit cards
  • Secure online payment providers

Payment must be completed before your order is processed.

We reserve the right to update product prices at any time; however, confirmed orders will not be affected.

5. DELIVERY INFORMATION

We currently ship to:

  • United Kingdom
  • European countries

Delivery times may vary depending on destination, courier availability, customs procedures, and seasonal demand.

Estimated delivery times will be displayed during checkout.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Customers are responsible for providing accurate delivery information. We cannot be responsible for delays caused by incorrect addresses.

6. INTERNATIONAL DELIVERY (EUROPE)

For deliveries outside the UK, customers may be responsible for:

  • Import duties
  • Customs charges
  • Local taxes

These charges are determined by the destination country and are outside our control.

7. RETURNS AND CANCELLATIONS

We want you to be satisfied with your purchase.

Under UK consumer protection rules, customers purchasing online generally have a 14-day cancellation period after receiving goods, subject to legal exceptions and conditions.

To request a return:

  • Contact us at info@theluxcourtpadel.com within 14 days of receiving your order.
  • Products must be unused, unworn, and returned in original packaging.
  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.

Returned items must be in resalable condition.

8. REFUNDS

Once we receive and inspect your returned item, we will process your refund.

Approved refunds will be issued using the original payment method.

Refunds may include the standard delivery cost paid by the customer, where required by applicable consumer law.

Refund processing times may vary depending on your payment provider.

9. FAULTY OR DAMAGED PRODUCTS

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at:

info@theluxcourtpadel.com

Please include:

  • Order number
  • Description of the issue
  • Photos of the product where applicable

We will review your request and provide an appropriate solution.

Customers have statutory rights regarding faulty goods under UK consumer law.

10. PRODUCT USE

Our products are designed for recreational and competitive padel use.

Customers are responsible for using products appropriately and following manufacturer guidance where applicable.

THE LUX PADEL LTD is not responsible for injuries or damages caused by misuse, incorrect handling, or modifications to products.

11. WEBSITE USE

You agree not to:

  • Use our website for unlawful purposes.
  • Copy, reproduce, or misuse our branding, images, or content without permission.
  • Attempt to interfere with website security or functionality.

All website content, including branding, logos, images, text, and designs, belongs to THE LUX PADEL LTD unless stated otherwise.

12. INTELLECTUAL PROPERTY

The Lux Court Padel name, logo, designs, and brand identity are the property of THE LUX PADEL LTD.

Unauthorised use, reproduction, or distribution is prohibited.

13. PRIVACY

We respect your privacy and handle personal information in accordance with applicable UK data protection laws.

For more information, please see our Privacy Policy.

14. LIMITATION OF LIABILITY

We are not responsible for:

  • Delays caused by couriers or circumstances outside our control.
  • Losses caused by misuse of products.
  • Indirect losses that are not reasonably foreseeable.

Nothing in these Terms affects your legal rights as a consumer.

15. GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales.

Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.

16. CONTACT US

If you have any questions regarding these Terms, please contact:

THE LUX PADEL LTD
156 Tuffley Lane
Tuffley, Gloucester
England, GL4 0PB

Email: info@theluxcourtpadel.com
Phone: +44 7848473610

© 2026 THE LUX PADEL LTD. All Rights Reserved.