Effective Date: 16 September 2026

1. INTRODUCTION

At The Lux Court Padel, operated by THE LUX PADEL LTD, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or interact with our services.

This policy complies with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. COMPANY INFORMATION

Data Controller: THE LUX PADEL LTD

Company Number: 17461507

Registered Address:
156 Tuffley Lane
Tuffley
Gloucester
England
GL4 0PB

Website: www.theluxcourtpadel.com

Email: info@theluxcourtpadel.com

Phone: +44 7848473610

3. INFORMATION WE COLLECT

When you use our website, we may collect the following personal information:

Information you provide directly:

Full name
Billing address
Delivery address
Email address
Telephone number
Payment information
Account details (if you create an account)
Messages or enquiries sent to us

Information collected automatically:

When you visit our website, we may collect:

IP address
Browser type
Device information
Website usage information
Pages viewed
Cookies and similar technologies

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Processing and fulfilling your orders
Delivering products to you
Managing payments
Sending order confirmations and updates
Providing customer support
Improving our website and services
Preventing fraud and protecting our business
Complying with legal obligations
Sending marketing communications where you have provided consent

5. LEGAL BASIS FOR PROCESSING YOUR DATA

Under UK GDPR, we process your personal information based on the following legal grounds:

Contractual necessity

To process your orders, payments, and deliveries.

Legitimate interests

To operate our business, improve our services, prevent fraud, and protect our customers.

Consent

Where you choose to receive marketing emails or promotional communications.

Legal obligations

Where we are required to keep records for accounting, tax, or regulatory purposes.

6. PAYMENT INFORMATION

Payments are processed securely through trusted third-party payment providers.

We do not store your full payment card details.

Payment providers process your information according to their own privacy policies and security standards.

7. SHARING YOUR INFORMATION

We may share your information with trusted third parties only when necessary to provide our services, including:

Delivery and courier companies
Payment processors
Website hosting providers
E-commerce platforms
Marketing service providers
IT and security providers

We only share information required for them to perform their services.

We do not sell, rent, or trade your personal information.

8. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process information outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.

9. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website usage
Improve website performance
Provide relevant marketing

You can control or disable cookies through your browser settings.

10. MARKETING COMMUNICATIONS

With your permission, we may send you:

Product updates
Special offers
New collection announcements
Brand news

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or contacting us directly.

11. DATA RETENTION

We keep your personal information only for as long as necessary for the purposes it was collected.

For example:

Order information may be retained for accounting and legal purposes.
Customer service communications may be stored to manage enquiries.
Marketing information is kept until you withdraw consent.

12. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have rights including:

Right of access

You can request a copy of the personal information we hold about you.

Right to correction

You can request correction of inaccurate information.

Right to deletion

You can request deletion of your personal data where legally permitted.

Right to restrict processing

You can request limits on how we use your information.

Right to object

You can object to certain uses of your information, including marketing.

Right to withdraw consent

Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact:

Email: info@theluxcourtpadel.com

13. SECURITY OF YOUR INFORMATION

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no online service can guarantee complete security.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing their privacy policies before providing personal information.

15. CHILDREN’S PRIVACY

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will always be published on our website with the revised effective date.

17. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

THE LUX PADEL LTD
156 Tuffley Lane
Tuffley
Gloucester
England
GL4 0PB

Email: info@theluxcourtpadel.com

Phone: +44 7848473610