The Lux Court Padel

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Refunds and returns

Effective Date: 16 September 2026

1. INTRODUCTION

At The Lux Court Padel, operated by THE LUX PADEL LTD, we want you to be completely satisfied with your purchase.

This Refund & Returns Policy explains your rights and the process for returning products purchased through:

Website: www.theluxcourtpadel.com

Company Name: THE LUX PADEL LTD
Company Number: 17461507

Registered Address:
156 Tuffley Lane
Tuffley
Gloucester
England
GL4 0PB

Email: info@theluxcourtpadel.com
Phone: +44 7848473610

2. RETURNS PERIOD

Under UK consumer law, customers purchasing online have the right to cancel their order within 14 days from the day after receiving their goods, subject to certain exceptions.

If you wish to return an item, you must contact us within this period by emailing:

info@theluxcourtpadel.com

Please include:

  • Your order number
  • Full name
  • Details of the product you wish to return
  • Reason for the return (optional but helpful)

3. RETURN CONDITIONS

To be eligible for a return, products must be:

  • Unused and in original condition
  • Unworn and unwashed (for clothing items)
  • Returned with original packaging and tags where applicable
  • Free from damage, marks, or signs of use

For hygiene reasons, certain products such as grips, accessories, or items that have been opened and used may not be eligible for return unless they are faulty.

We reserve the right to refuse returns that do not meet these conditions.

4. HOW TO RETURN AN ITEM

To start a return:

  1. Contact us at info@theluxcourtpadel.com
  2. Wait for return instructions from our team.
  3. Package the item securely.
  4. Send the item to the return address provided.

Customers are responsible for return shipping costs unless:

  • The item received was faulty.
  • The wrong item was sent.
  • The product arrived damaged.

We recommend using a tracked delivery service when returning items, as we are not responsible for items lost during return shipping.

5. REFUNDS

Once we receive your returned item, we will inspect it and confirm whether it meets our return conditions.

If approved, your refund will be processed using the original payment method.

Refunds will normally be completed within 14 days after:

  • We receive the returned item, or
  • You provide proof that the item has been returned,

whichever happens first.

Refunds may take additional time to appear in your bank account depending on your payment provider.

6. ORIGINAL DELIVERY COSTS

If you cancel your order under your legal consumer rights, we will refund the standard delivery cost paid at checkout.

Additional costs for upgraded or express delivery options are not refundable.

Return postage costs are normally the responsibility of the customer unless the item is faulty, damaged, or incorrect.

7. EXCHANGES

We currently do not offer direct exchanges.

If you require a different size, colour, or product, please:

  1. Return your original item following this policy.
  2. Place a new order through our website.

8. FAULTY OR DAMAGED ITEMS

If your product arrives faulty, damaged, or incorrect, please contact us within a reasonable time:

Email: info@theluxcourtpadel.com

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem (if applicable)

We will review your request and provide an appropriate solution, which may include:

  • Replacement product
  • Repair where appropriate
  • Refund

Your statutory rights under UK consumer law are not affected.

9. SALE ITEMS

Sale and discounted items are eligible for returns unless clearly stated otherwise.

All returned sale items must meet the same return conditions described in this policy.

10. INTERNATIONAL RETURNS (EUROPE)

Customers returning orders from outside the UK are responsible for return shipping costs unless the item is faulty or incorrect.

Any customs charges, duties, or taxes related to returns are the responsibility of the customer.

11. NON-RETURNABLE ITEMS

The following items may not be eligible for return:

  • Products that have been used or damaged by the customer
  • Personalised or customised products
  • Opened hygiene-sensitive products where applicable

This does not affect your legal rights regarding faulty goods.

12. CONTACT US

For any questions regarding refunds or returns, please contact:

THE LUX PADEL LTD

156 Tuffley Lane
Tuffley
Gloucester
England
GL4 0PB

Email: info@theluxcourtpadel.com

Phone: +44 7848473610

© 2026 THE LUX PADEL LTD. All Rights Reserved.